Refund policy

At Aroma Burner, we strive to provide the best quality products to our customers. As part of our commitment to excellence, all sales are considered final. This means that items purchased from us cannot be returned or exchanged, ensuring every item reaches you in brand-new condition. We are dedicated to helping with any quality issues and stand by each product we sell.

Damages and Issues
We carefully inspect each item before it leaves our facility, but we understand that unexpected issues can occur during shipping. If your item arrives damaged, defective, or if you received the incorrect product, please reach out to us within 7 days of delivery at info@aromaburnerusa.com. Be prepared to provide proof of damage (such as photos or a video) for us to verify the issue. Once confirmed, we’ll arrange for a replacement to be sent to you at no additional cost. Our goal is to ensure that you receive your product as intended, in perfect condition.

Non-Returnable Items
As a final sale business, we cannot accept returns for any item, including sale items, gift cards, custom or personalized products, hazardous materials, flammable liquids, or gases. We encourage customers to thoroughly review their purchase before completing checkout to ensure satisfaction with their chosen items.

Exchanges
Since all purchases are final, we do not offer exchanges. If an item is damaged or defective, we will gladly replace it with the same product once the damage is verified. For any issues with sizing, color, or product details, we encourage you to contact us with any questions before purchasing to make the most informed decision.

Refunds
As part of our final sale policy, we do not provide refunds on any products. Should there be any problem with your order, our team is happy to assist you in receiving a replacement item if the issue meets the criteria outlined above. If your item qualifies for replacement, we will ship the replacement product promptly after confirmation.

European Union 14-Day Cooling-Off Period
For customers in the European Union, your rights under the 14-day cooling-off period allow you to cancel or return your order within 14 days of receipt. However, the item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required, and the item must be shipped back to the address we provide upon confirmation of your return request.

Contact Us
We’re here to help! If you have any questions about our products, policies, or need assistance with a damaged item, please reach out to us at info@aromaburnerusa.com. Our team is committed to providing a seamless experience and ensuring you receive the best quality products from Aroma Burner.